Help & support

The candles don't go out when I blow

Check that e-Candle may use the microphone (your phone's Settings → e-Candle → Microphone), then blow towards the bottom of the phone, where the microphone is.

In the app's Settings you can choose how hard you need to blow: Gentle, Normal or Strong. You can also hold the blow button or tap a flame instead.

I bought a card or Remove ads, but it's locked

Open Settings → Restore purchases, signed in with the same Apple ID or Google account you bought with. After reinstalling, purchases usually come back by themselves.

How do I get a refund?

Purchases are handled by Apple and Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android from your order history in Google Play.

Does the person I send a card to need the app?

No. The card opens in any browser at ecandle.app, where they can blow out the candles too.

How do I delete a photo I sent?

Right after sending, the app offers to delete it. Photos are also deleted automatically after 30 days. If you received a photo that shouldn't be there, use "Report this photo" on the card.

How do I turn reminders off?

In the app's Settings → Good-vibes reminders. Birthday reminders are in Settings → Birthdays, where you can edit or remove anyone.

Will I lose my garden if I change phones?

Your garden, totals and birthdays are kept in your own iCloud (iPhone) or Google backup (Android), and come back when you install e-Candle again. On Android the backup runs about once a day.